By using this website and/or engaging with Electro and the use of its services, you agree to be bound by the following terms and conditions, which govern both the usage of this website and any engagement with Electro for the provision of services of any kind:
1. Background and Definitions
1.1 This Website is operated by GB Software Holdings Ltd, trading as Electro.
1.2 In these terms and conditions, “Company”, “we”, “us”, “our” and “Electro” mean GB Software Holdings Ltd, trading as Electro. GB Software Holdings Ltd is a private limited company registered in England and Wales under company number 16973085, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
2. Access to the Website and content
2.1 The information provided on the Websites is not in any way an invitation or recommendation to buy any products or services featured and you should seek appropriate independent advice.
2.2 Electro will endeavour to allow uninterrupted access to the Websites, but access to the Websites may be suspended, restricted or terminated at any time.
2.3 Electro assumes no responsibility for the contents of any other websites to which the Websites have links.
3. Intellectual Property
3.1 The copyright in the material contained in the Websites, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to Electro or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
3.2 Company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
3.3 Unless otherwise agreed in writing, all source code, frameworks, libraries, and tools developed by Electro during a project — including proprietary systems, reusable components, and underlying architecture — remain the exclusive property of Electro. Clients are granted a non-exclusive, non-transferable license to use the delivered website or application for their own business purposes. This license does not include rights to access, reuse, modify, or distribute the underlying platform or proprietary components unless explicitly stated.
4. Exclusions of liability
4.1 Electro uses reasonable endeavours to ensure that the data on the Websites is accurate and to correct any errors or omissions as soon as practicable after being notified of them. Electro does not monitor, verify or endorse information submitted by third parties for posting on the Websites and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, Electro disclaims all representations (whether express or implied) as to the accuracy of any information contained on the Websites. Electro does not guarantee that the Websites will be fault free and neither will accept liability for any errors or omissions.
4.2 Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted onto the Websites, any liability Electro may have for any losses or claims arising from an inability to access the Websites, or from any use of the Websites or reliance on the data transmitted using the Websites, is excluded to the fullest extent permissible by law. In no event shall Electro be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the Websites, save where such liability cannot be excluded by law.
4.3 Electro does not give any warranty that the Websites are free from viruses or anything else which may have a harmful effect on any technology.
5. Exclusion of liability for suppliers' goods and services
5.1 You may obtain services from the organisation following your use of this Website. Electro does not accept any liability for any such services. Any services are provided by the organisation over whom Electro has no control and you should satisfy yourself that you wish to purchase their services before contracting with the organisation. The organisation's standard terms and conditions are in their engagement letter which should be provided to you by the organisation and you should check that you agree to those terms and conditions before ordering any services.
6. Data protection
6.1 Electro is committed to protecting your privacy. Electro will collect and use information supplied by you and other users of the Websites to improve the Websites and personalise your experience when you visit the Websites. Electro may also use it to tell you about changes in our services or about features Electro thinks you'll find interesting. Electro does not sell, trade or rent your personal information to others. Electro may share the information with suppliers. By registering with Electro, you are deemed to have consented to the use of personal information for these purposes. However, you can tell Electro not to deal with your personal information in these ways in the future by simply sending an e-mail message to hello@weareelectro.uk
6.2 Under the UK GDPR and the Data Protection Act 2018 Electro follows strict security procedures in the storage and disclosure of information which you have given Electro, to prevent unauthorised access.
7. General
7.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
7.2 Electro may modify these terms and conditions at any time by publishing the modified terms and conditions on this Website. Any modifications shall take effect 3 days after posting on this Website.
7.3 Retained hours are billed in advance; cleared payment for the agreed term must be received no later than 5 working days before the end of the month preceding the term for which the retainer applies. Unused retained hours cannot be carried over to subsequent terms. Payments made for retained hours are not refundable under any circumstances. Retained hours carry a minimum term of 3 months, similarly extensions of existing retainers must be a minimum of an additional three months. Retained hours may be offered at a rate lower than the usual rate (usually 20%); any additional hours (additional to the number of retained hours during that month) used during the retained term will be billed at the usual rate. Any out-of hours (outside usual business hours of 9am to 5pm Monday to Friday and excluding public holidays) work is not included in the retained hours and will be charged at 150% of the usual rate. Electro reserves the right to terminate a retainer at the end of the term for which payment has been received.
7.4 Work to be carried out under retainer must be booked in at least 5 working days in advance, to ensure availability of resources; requests made less than 5 working days in advance, or less than 5 working days before the end of the retainer period, will be attended to on a best-endeavour basis and may not be completed due to lack of available resources.
7.5 Electro charges a standard rate of £75 per hour (exclusive of VAT, where applicable); standard business hours are Monday to Friday, 9am to 5pm (UK time), excluding public holidays; any work carried out outside of these standard business hours will be charged at 1.5 times the standard rate. In the case of retainers, out-of-hours work is not included in the retained hours and will either be billed separately or deducted from any remaining retained hours. Itemised invoices are not provided unless requested in advance of any work being undertaken.
7.6 Payment terms are 7 calendar days from the date of invoice, or by the due date on the invoice, whichever is the earliest; retainers are due in advance as outlined above. Electro reserves the right to suspend work in the case of late payments, until the issue is resolved. Late payments may also result in the withdrawal of credit facilities for that client and the commencement of legal proceedings as outlined below.
7.7 All payments made to Electro are strictly non-refundable unless agreed otherwise in writing prior to payment. This includes, but is not limited to, payments for retained hours, ad-hoc work, deposits, or project milestones.
7.8 Where additional (out-of-scope) work is requested, Electro will not commence such work until all costs for the originally agreed scope have been paid in full as cleared funds. Additional work is charged on a pay-as-you-go basis at our standard rate, regardless of any discounts applied to the main project scope. This ensures responsible management of feature changes and prevents disruption to project timelines.
7.9 If the client disagrees with an invoice, or if there is any other form of dispute with either the invoice or the work to which it relates, Electro must be advised of such dispute in writing (by email) before the due date of the invoice; failure to make Electro aware of any disputes relating to an invoice before the invoice due date constitutes acceptance of the invoice and therefore liability for payment of the invoice in full by the due date stated on the invoice.
7.10 In the event that payment for an invoice has not been received in full as cleared funds on the due date stated on the invoice, a reminder will be issued via email; should payment still not be received in full as cleared funds within 7 calendar days of the due date stated on the invoice no further reminders will be issued and on the 8th calendar day from the due date of the unpaid invoice a Court Judgment will be obtained and subsequently referred for enforcement by bailiffs of the Sheriff's Office; any fees and expenses associated with these collection proceedings, or in any other way relating to the late payment of the invoice, will be added to the amount due.
7.11 In such an event that an agreement has been entered into between an employee of Electro, or one of its Directors, on behalf of, or in representation of Electro, these terms and conditions override all terms contained in any such agreement.
7.12 Where the client fails to respond to requests for feedback, information, assets, or approvals within 2 business days, all agreed costs and timescales become null and void. Electro reserves the right to pause the project, and any agreed deadlines or delivery estimates may be revised accordingly.
7.13 Any request for additional features, changes to scope, or new functionality not included in the original agreement will render previous quotes and deadlines void. A new estimate and timeline will be issued before such work begins.
8. Governing law
8.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
8.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.